At Playgroup Photos We want you to be completely satisfied with your prints and products once you have received them. In the event that you find yourself dissatisfied with your prints and/or products, we will re-print your order for free provided that:
• Subject to your rights under the Australian Consumer Law, you must request a re-print of identical affected prints and product/s within 5 business days of collecting or receiving your products.
• All affected print and copy products must be returned in the same condition as they were provided to you.
And if you’re still not happy with the results, Playgroup Photos will refund your money, no questions asked provided that:
• Subject to your rights under the Australian Consumer Law, a refund must be requested within 5 business days of collecting your re-printed products.
• All affected print and products must be returned in the same condition as they were provided to you.
Playgroup Photos stands by the prints and products it supplies and these goods & services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value
You are also entitled to choose a refund or select a replacement for major failures with goods received.
If a failure with our prints or products (goods) or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Additionally:
• This guarantee is offered in addition to your rights under the Australian Consumer Law. In the case of any conflict, your rights under the Australian Consumer Law prevail.
• If your prints or products were delivered to you, we will cover the cost of re-delivering your prints or products. If you ask for a refund, we will also refund any delivery fee you paid.
• This guarantee applies only to the quantity of print & products which you are dissatisfied with. This may be less than the entire order quantity.

As the goods provided are personal to you and have no re-sale value we regret that we cannot cancel or provide refunds once your order has been placed into production. However, we do understand that mistakes do happen and if you consider that your order is not correct then please contact us and we will try and assist you.